TERMS & CONDITIONS

In these terms and conditions, “we” “us” and “our” refers to Designs By Zara. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of the United Kingdom only. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We, therefore, recommend that each time you access our website you read these terms and conditions.

Shopping

You can order products online via www.designsbyzara.co.uk When you place an order for a product you are offering to buy it for the price stated. We will send you an order acknowledgement by email. We may refuse to accept an order if;

• We do not receive your payment
• There has been a pricing, discount offer or products description error
• The ordered products are out of stock or discontinued
• Personalised products contain content that may cause annoyance or inconvenience such as indecent, offensive, racist, pornographic, etc.

In any refusal, we will immediately refund your credit card for the total amount debited where your credit card has been charged.

Our return policy does not apply to the refusal of delivery, return of delivery, perishable goods, items that have been personalised or custom made for you.

Bespoke Orders

When placing a bespoke order with us with a logo/text/phrase/slogan, etc., you agree to us publishing images of your finished item(s) on our website and for advertising purposes. You always have the right to request that we take down such materials at any point or not to publish them in the first place when placing the order. If such a request is made, we will take it down within 2 to 3 working days.

Payment

You must pay for your order before it is delivered and you can do so by credit card, debit card, Apple and Google pay.

Availability

We try to keep our site as up to date, however, we can not guarantee that all our products will always be in stock. If an item is out of stock we will aim to deliver within 30 days. If we cannot dispatch an item to you within the 30 days you can request a cancellation and we will cancel the order and refund your money in full.

Order Cancellations

For most items on our website, you have the legal right to cancel your order within 7 working days of receiving the goods. If you wish to cancel your order you can notify us by contacting us.

You cannot cancel your order if the goods that you have ordered is personalised or custom made to your requirements.

Due to the nature of our products, they are immediately sent for production. Please check your order during the order process and the confirmation email carefully as we cannot refund or cancel your order for personalised products which have been misspelt or you have had a change of heart.

Delivery

We deliver to destinations within UK. We will deliver the goods ordered by you to the address that you give us during your order process. We endeavour to dispatch goods as soon as possible, however, we cannot guarantee dispatch on that day or accept liability for deliveries made outside specified lead times. We also cannot accept liability or costs incurred due to failed or delayed deliveries where goods are sent directly from our manufacturers or for delays in the delivery caused by any third party. Dispatch times shown on the product description pages are indicative only, may vary during peak times or if the item is out of stock.

Orders will be dispatched with your chosen delivery method or for larger parcels a tracked service at the discretion of us. Goods returned described as undeliverable or not called for, will be subject to a redelivery charge. We reserve the right to wait up to 30 days from the date of dispatch before replacing an undelivered item. If you do not receive your order within 30 days from the ordered date, we do not take liability unless you notify us in writing or by email within 30 days from the order date.

Returned Orders

Any package that is returned to us as 'not called for' or for any other reason, we will notify you via your registered email address. If you do not re-arrange delivery with us, within 30 days of the notice, we will dispose of your package and no refund or compensation will be available to you.

Returns

We believe that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple. These terms do not affect your statutory rights.

We have no liability to you unless you notify us of any damaged, defective or incorrect quantity items within 48 hours of delivery. You must return goods within 7 days of receiving, in an unused state complete with packaging and all components, and we will refund you the price you paid for that product including postage and package.

The cost of the return is your responsibility, except if the item is faulty, damaged or incorrect. We cannot be held responsible for packages lost in transit, we recommend sending the package by Recorded or Special Delivery services.

Our return policy does not apply to the refusal of delivery, return of delivery, items which have been personalised or custom made for you or you have provided incorrect or inaccurate information during the order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.

Please note that product returns are not able to be accepted in person, you must contact us in writing or by email before returning the goods.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.

Liability

To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.

Disclaimers

We endeavour to ensure all information on our Website is correct, however, we do not warrant the accuracy and completeness of this. We may make changes to any information, products, descriptions and prices on our website, at any time without notice. The information and material on our Website may be out of date, and we make no commitment to update. 

Indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website or products.

Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of England and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in England and you agree to submit to the jurisdiction of those Courts. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Complaints Procedure

We take our relationships with customers very seriously. We aim to reply to emails within three working days and if you have any enquiry or complaints please email designsbyzara@outlook.com

Contacting Us

If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please contact using the online form